SMS Pro Issue Reporting


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At World Aviation, our objective is to cultivate and foster a generative safety culture in which employees and customers are comfortable and encouraged to bring safety concerns to the attention of management.

Non-punitive Reporting Policy

No person will be penalized or retaliated against for bringing safety issues to the attention of management.

>>  Safe flight operations are World Aviation’s most important commitment. To ensure this commitment, it is imperative that we have uninhibited reporting of all incidents and occurrences that compromise the safety of our operations.

>>  We ask that each employee accept the responsibility to communicate any information that may affect the integrity of flight safety. Employees must be assured that this communication will never result in reprisal, thus allowing a timely, uninhibited flow of information to occur

>>  All employees are advised that World Aviation will not initiate disciplinary action against an employee who discloses an incident or occurrence involving flight safety. This policy cannot apply to criminal, international or regulatory infractions

>>  World Aviation has developed safety reports to be used by all employees for reporting information concerning flight safety. They are designed to protect the identity of the employee who provides information. These forms are readily available in your work area.

>>  We urge all employees to use this program to help World Aviation continue its leadership in providing our customers and employees with the highest level of flight safety.

Nature of Issue/Concern

Full Name:
Email:    

Select Base/Location
Select Type of Concern
Select Custom Report Type
Select Audit

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

The copy of this report will be automatically emailed to services@tc.gc.ca (if auto-forwarding is setup by Admin)

DIRECTED BRIGHT LIGHT ILLUMINATION INCIDENT REPORT/QUESTIONNAIRE
Please take a few minutes to complete this report and submit as soon as possible after the incident.
Person filing the Report
Name Telephone No.
Mailing Address Email Address
Crew Members (attach extra pages if necessary)
Name Age Glasses/Contact Lenses
Time of Incident
Date (yyyy-mm-dd) Time
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy/MM/dd format (e.g. 2016/01/31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Aircraft Type Flight # or Call Sign
Location and Weather Conditions
Closest Airport or City VOR Radial or DME
Aircraft Altitude Pitch and Bank Angle
Phase of Flight Procedure Identifier
Weather Conditions Relative Darkness
Light Source Location: Position
Angle from aircraft?
How did it hit you? (Straight in the eyes or off axis?)
How did it enter the cockpit? (12 o'clock/left side window?)
Light Description
Colour, Static/Moving
Relative intensity (flashbulb, headlight)
Duration of Exposure
Light Description (cont'd)
Beam Angle from Ground
Steady or Flickering
Was light visible prior to the incident?
Effect on Crew Member(s)
Any after effects?
Post-flight medical attention sought? When, where?
What cockpit tasks were you performing when the exposure began?
Did the illumination startle you?
How long do you estimate your attention was partly or fully averted as a result of the illumination?
Remaining Characters: 170
After the initial illumination, were you able to concentrate fully on flying, or were you partially preoccupied by what happened?
Remaining Characters: 170
Did the illumination cause any interruption to your vision?
Could you see well enough during the illumination to adequately focus on instruments and outside references?
Remaining Characters: 170
Did the vision distraction cease immediately when you looked away from the source?
Did "spots" persist in your vision after you exited the light beam? For how long?
After leaving the light beam, was your vision "bleached" to the point where you could not adequately focus on objects inside or outside the cockpit? For how long?
Remaining Characters: 170
Were you distracted to the point where cockpit tasks were delayed or overlooked? Please elaborate.
Remaining Characters: 170
Were you visually or psychologically incapacitated to the point where you wanted to, or did, relinquish control of the aircraft to the other pilot?
Remaining Characters: 170
How long did this exist before you felt comfortable with resuming control of the aircraft?
Did the illumination interrupt the normal orderly flow of cockpit duties? Please elaborate.
Effect on Crew Member(s) (cont'd)
Did you experience eye pain?
Describe (location, intensity and persistence).
Did you rub or touch your eyes at the time of the incident?
Did you feel disoriented at any time? Vertigo?
Did the aircraft enter an unusual attitude?
If so, describe it.
How long did any symptoms you experienced from the exposure persist?
Did the light appear suddenly, and did it become brighter as you approached it?
Remaining Characters: 170
Was the light coming directly from the source, or did it appear to be reflected off other surfaces?
Remaining Characters: 170
Was there more than one source of light?
Describe any evasive maneuvering you attempted.
Did the beam follow you as you moved away?
Additional Comments
Remaining Characters: 1500
The copy of this report will be automatically emailed to services@tc.gc.ca (if auto-forwarding is setup by Admin)

This report type is not setup, use OLD ISSUE REPORTER

This report type is not setup, use OLD ISSUE REPORTER

Passenger Accident/Incident Report

Aircraft Type
Aircraft Registration
Date of Occurrence
RadDatePicker
RadDatePicker
Open the calendar popup.
Time of Occurrence

Passenger Name
Telephone number
Address
City
State, Zip, Country
Age
Occupation

Nature of Incident/Injury
Captain
Flight Attendant 1
First Officer
Flight Attendant 2

Ground Assistance Required?
Detailed Description of Occurrence

Notice of Injury Form

Injured Employees Name:
Job Title/ Occupation:
Years of experience in occupation:
Immediate Supervisors Name:
Date of accident:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy/MM/dd format (e.g. 2016/01/31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Time of accident:
Site of occurrence:
Witnesses:
Date and time reported to employer:
RadDatePicker
RadDatePicker
Open the calendar popup.
Safari users have to manually input the date in yyyy/MM/dd format (e.g. 2016/01/31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.
Who did you report this accident/illness to?
If you did not report the injury immediately explain why:
Remaining Characters: 500
Description of what happened:
Remaining Characters: 500
Description of injury:
Remaining Characters: 500
What would you have done differently?
Remaining Characters: 500
Can you identify any safety hazards that led to your injury?
Remaining Characters: 500
Were you wearing Personal Protective Equipment (PPE)?
Did you require first aid?
What was the first aid treatment you received?
Did you finish your shift?
Did you receive medical care?
Was there lost time? If yes, how long?
Have you returned to work?
Were you placed on modified duties?
Please print a copy of this form for your records

General Issue Details with Suggested Corrective Action

Provide Short Title of IssueRequired
(Example: Go-around at Las Vegas, Unstabilized Approach)
Describe Issue, including any factors you feel contributed (4000 characters max)Required
Remaining Characters: 4000
How severe or critical is this issue?
Initial actions taken, suggestions to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250

Where & When Occurred

Location
(Hangar / Runway / Office / Flight 321 / etc.)
Date/Time Occurred
RadDatePicker
RadDatePicker
Open the calendar popup.
Leave date blank if unknown
Safari users have to manually input the date in yyyy/MM/dd format (e.g. 2016/01/31), or switch to another browser (e.g. Chrome or Firefox). Leave blank if unknown.

Notes
Right-click to add markers

Markers are draggable

Right-click marker to remove

Click marker to see exact location

Entities Involved

NamePositionPhoneRoleDelete
No records to display.

Add People Involved

  • Name
  • Position
  • Phone
  • Role

Add Involved Company Vehicles/Aircraft

NwdsAttachments
Overview
  • Title:
  • Short Description:
  • Corrective Action:
  • Location:
  • Associated Vendor/Client:
  • Date Occurred:

  • People Involved
    NamePositionPhoneRole
    No records to display.

  • Vehicles Involved
Add Attachments...

Thank you for submitting the issue.
Note: For best results, do not use the browser back button. Use "Previous" button when present.

Quick Report

Provide Short Title of IssueRequired
(Example: Go-around at Las Vegas, Unstabilized Approach)
Describe Issue, including any factors you feel contributed (4000 characters max)Required
Remaining Characters: 4000
How severe or critical is this issue?
Initial actions taken, suggestions to correct problem or prevent recurrence (250 characters max)
Remaining Characters: 250


Type of Issues to Report:

Please report all issues that you feel compromise safety. Even small issues, if reported and corrected, may prevent someone from getting hurt. There are four broad areas regarding aviation safety; Ground Safety, Flight Safety, Aircraft Airworthiness, and Security. 

Ground Safety:  Please report any issue which, if left uncorrected, may lead to an injury to personnel or damage to assets.

Flight Safety:  Please report any issue which, if left uncorrected, may compromise the safety of flight.

Aircraft Airworthiness:  Please report any issue which, if left uncorrected, may compromise the airworthiness of company owned aircraft. (The company has a process in place for routine and unscheduled maintenance.) Issues reported may include maintenance technician fatigue, poor workmanship, lack of technical abilities, etc.

Security:  Please report any physical or flight security related issue which may either compromise access to company owned aircraft or facilities.

What happens when you submit an electronic report:

When you submit a report online, several things happen:

>>  You will receive an email thanking you for submitting the issue. There will be an hyperlink in the email that will let you see your issue.

>> The Aviation Leadership Team will each receive an email notifying them that an issue has been submitted.

>> The Safety Specialist will classify the issue which includes determination of risk and selection of Responsible Manager. The specialist will also formulate a recommendation.

>> The Responsible Manager will get an email with notification that the issue has been assigned to him/her. The Responsible Manager will set corrective action plans.

>> The issues now can be tracked and trended.

Some nice features:

Anonymous Reporting

You can submit reports anonymously. Just check the "Anonymous" box at the beginning of the wizard. There are really two levels of anonymity:

>> When you login, the web-application recognizes you. When you check the anonymous box, the program blocks anyone else from knowing who you are. When you submit an anonymous report using the program, you can view the status of your anonymous issue when you login.

>> The second level is to submit an anonymous paper report. Your report will be entered into the system, but there is no way for you to monitor the status of your issue.

Track Your Issues

Whenever you log into the system, "Manage Issues", then "RiskManager". The application will show a list of all the issues you have submitted and the status of each. This is also true for anonymous reports submitted by you.